Complaints
If you believe your privacy rights have been violated, you may file a complaint. Please contact the Privacy Officer at Greater Lawrence Family Health Center, 401 Griffin Brook Drive, Suite 200, Methuen, MA 01844. All complaints must be submitted in writing. If you feel that we have not adequately addressed your concerns, you may contact the Privacy Official at the above address or contact the Secretary of the Department of Health and Human Services at https://www.hhs.gov. You will not be penalized for filing a complaint.
Other uses of medical information
Other uses and disclosures of medical information not covered by this notice or by State or Federal laws will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose medical information about you for the reasons covered by your written authorization. You should understand that we are unable to take back any disclosures we may have already made with your permission, and that we are required to retain our records of the care that we provided to you. If you have any questions about this notice, please contact the Privacy Officer at GLFHC, 401 Griffin Brook Drive, Suite 200, Methuen, MA 01844 or call 978-686-2497 x8531.
Welcome To GLFHC
Welcome to GLFHC
Thank you for becoming a patient of GLFHC! On this page, we’ve brought together some of the most important information we think you should know. If you have any questions about any of this, don’t hesitate to visit one of our clinics or give us a call.
Schedule an Appointment
To schedule an appointment, call one of our clinics. For our current hours, visit our Locations page.
Make a Medical Record Request
To request a medical record transfer, fill out our Authorization For Release Of Protected Health Information Form and send it to our Health Information Management department using the following information.
Health Information Management
401 Griffin Brook Drive • Methuen, MA 01844
Phone (978) 686-2497 ext. 8570
To Request Records: Fax (978) 722-3090
To Send records or other patient documentation: Fax (978) 687-1947
The Family Pharmacy
The Family Pharmacy is open to everyone in the community, but patients of the health center may qualify for lower medication costs! Our clinical pharmacists can also work with you to help you understand what your medication does and how to take it. Learn more at on our Pharmacy page.
Walk-in Care Appointments
We’re here when you need us! Anytime GLFHC is open, you can use the following services:
- Walk-in care appointments
- Minor wound care
- Same-day prescriptions
- Laboratory services
You can request an appointment by giving us a calling one of our locations. Night and weekend appointments are available.
Sign Up for the Patient Portal
When you come in for an appointment at GLFHC, don’t forget to ask our staff to help you sign up for our Patient Portal! Our self-service website is open 24 hours a day, 7 days a week for:
- Safe and secure communication with us
- Accessing personal medical information
- Viewing, requesting and canceling appointments
- Checking lab results (you will get lab results sent to you without having to request them!)
- Requesting refills for existing medication
- Asking non-urgent health questions
- Getting information on bills, insurance, referrals and community resources
- Requesting school forms
- Managing all your kids’ appointments and information using one account