The Greater Lawrence Family Health Center does not and shall not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, military status, or disability, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of healthcare services.
Notice of Privacy Practices
We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. The notices linked below will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information. This notice applies to all of the records of your care generated by Greater Lawrence Family Health Center and Methuen Family Health Center. Notice of Privacy Practices – EnglishAviso de las Normas de Privacidad – Español If you have any questions about our Notice of Privacy Practices, please contact the Privacy Officer at GLFHC, One Griffin Brook Drive, Suite 101, Methuen, MA 01844 or call 978-722-2863.
Do you use the GLFHC Patient Portal yet? It is easy, safe and secure, and it can cut back on the times you need to call or visit our offices! Now you can save time and enjoy the convenience of our self-service website 24 hours a day, 7 days a week. It’s the anytime, anywhere solution for:
Safe and secure communication with us
Accessing personal medical information
Viewing, requesting and canceling appointments
Checking lab results (you will get lab results sent to you without having to request them!)
Requesting refills for existing medication
Asking non-urgent health questions
Getting information on bills, insurance, referrals and community resources
Requesting school forms
Managing all your kids’ appointments and information using one account
GLFHC accepts the following insurance plans: Blue Cross Blue Shield, Boston Medical, Celticare, Fallon Harvard, Evercare, Health Safety Net, MassHealth, Medicare, NHP, Tufts (Commercial), United Health, Senior Whole Health, Children’s Medical Security; however, GLFHC will work with patients who don’t have insurance to help them enroll in insurance programs. For members enrolled in My Care Family, visit the My Care Family page.
Insurance Enrollment Assistance
GLFHC offers health insurance enrollment assistance at its clinical locations. Staff are trained to assist with the Massachusetts Health Connector health insurance applications. Please ask for assistance at any of GLFHC’s clinical locations.
When referrals to outside specialists are needed, GLFHC has relationships with providers based in the Merrimack Valley and in the Boston area, and will work with external providers to ensure continuity of care.
Community Support Services
The Health Center’s primary medical services are complemented by enabling services to address other patient needs and the social determinants of health. Our CSS team provides culturally and linguistically competent public health interventions, supportive services, information and referral to patients, the City of Lawrence, and the Merrimack Valley. The Community Support Services (CSS) Department offers resources within each clinic location for patients. Community health workers provide help for patients with referrals to local community resources including domestic violence, food security, financial coaching, as well as assistance with utility resources, transportation and completing forms including Mass Health applications/review forms and application for benefits.
Health Information Management
GLFHC Health Information Management 401 Griffin Brook Drive Methuen, MA 01844 Phone (978) 686-2497 ext. 8570
To REQUEST records, please fax (978) 722-3090. To SEND medical records or other patient documentation, please fax (978) 687-1947.
You may download our Authorization for Release of Protected Health Information form by clicking here.
My provider at the Health Center always takes care of me. I can see her for my health needs, and then get my prescription at the pharmacy there, and be feeling better later that day.