Patient Portal
Use the patient portal to connect with GLFHC.
Log In
Schedule an Appointment
To schedule an appointment, call (978) 686-0090. For our current hours, visit our Locations page.
Give Us Feedback
To provide us with feedback about your experience at GLFHC, fill out our Patient Feedback Form.
Make a Medical Record Request
For medical records, please visit our Health Information Management page.
Need an Urgent Care Appointment?
For information on urgent care availability, visit our Urgent Care page.
Troubleshooting: Our Patient Portal Can Help!
Did you know you can do the following using our Patient Portal?
- Safe and secure communication with us
- Access personal medical information
- View, request and cancel appointments
- Check lab results (you will get lab results sent to you without having to request them!)
- Request refills for existing medication
- Ask non-urgent health questions
- Get information on bills, insurance, referrals and community resources
- Request school forms
- Manage all your kids’ appointments and information using one account
Emergencies
For emergencies, dial 911.
Non-Discrimination Policy
The Greater Lawrence Family Health Center does not and shall not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, military status, or disability, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of healthcare services.
Notice of Privacy Practices
We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. The notices linked below will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information. This notice applies to all of the records of your care generated by Greater Lawrence Family Health Center and Methuen Family Health Center. Notice of Privacy Practices – English Aviso de las Normas de Privacidad – Español If you have any questions about our Notice of Privacy Practices, please contact the Privacy Officer at GLFHC, One Griffin Brook Drive, Suite 101, Methuen, MA 01844 or call 978-722-2863.
Log in to the GLFHC Patient Portal
Do you use the GLFHC Patient Portal yet? It is easy, safe and secure, and it can cut back on the times you need to call or visit our offices! Now you can save time and enjoy the convenience of our self-service website 24 hours a day, 7 days a week. It’s the anytime, anywhere solution for:
- Safe and secure communication with us
- Accessing personal medical information
- Viewing, requesting and canceling appointments
- Checking lab results (you will get lab results sent to you without having to request them!)
- Requesting refills for existing medication
- Asking non-urgent health questions
- Getting information on bills, insurance, referrals and community resources
- Requesting school forms
- Managing all your kids’ appointments and information using one account
Insurances Accepted
GLFHC accepts the following insurance plans: Blue Cross Blue Shield, Boston Medical, Celticare, Fallon Harvard, Evercare, Health Safety Net, MassHealth, Medicare, NHP, Tufts (Commercial), United Health, Senior Whole Health, Children’s Medical Security; however, GLFHC will work with patients who don’t have insurance to help them enroll in insurance programs. For members enrolled in My Care Family, visit the My Care Family page.
Insurance Enrollment Assistance
GLFHC offers health insurance enrollment assistance at its clinical locations. Staff are trained to assist with the Massachusetts Health Connector health insurance applications. Please ask for assistance at any of GLFHC’s clinical locations.
Referrals
When referrals to outside specialists are needed, GLFHC has relationships with providers based in the Merrimack Valley and in the Boston area, and will work with external providers to ensure continuity of care.
Community Support Services
The Health Center’s primary medical services are complemented by enabling services to address other patient needs and the social determinants of health. Our CSS team provides culturally and linguistically competent public health interventions, supportive services, information and referral to patients, the City of Lawrence, and the Merrimack Valley. The Community Support Services (CSS) Department offers resources within each clinic location for patients. Community health workers provide help for patients with referrals to local community resources including domestic violence, food security, financial coaching, as well as assistance with utility resources, transportation and completing forms including Mass Health applications/review forms and application for benefits.
Health Information Management
GLFHC Health Information Management
401 Griffin Brook Drive
Methuen, MA 01844
Phone (978) 686-2497 ext. 8570
To REQUEST records, please fax (978) 722-3090.
To SEND medical records or other patient documentation, please fax (978) 687-1947.
You may download our Authorization for Release of Protected Health Information form by clicking here.
